Currently, our customer support hours are from 8:00 a.m. to 6:00 p.m. (EDT), Monday through Friday. EII will be offering emergency after-hours support. Please use this service for emergency phone support only. Customers may call up to 4 times per month without an additional charge. Also, please do not use a technician’s direct extension or email address. If that specific technician is not in the office, your message will not be received. Please note our new phone number!
Support Hours
Monday-Friday : 8:00am - 6:00pm EST
Saturday : CLOSED
Sunday : CLOSED
Email: support@eii-online.com
Support Phone: (765) 807-0699
Support Fax: (765) 535-5013
Emergency Support
- (765) 807-0699, option 3, option 1 in the menu for Customer Support between 5:00pm and 6:00pm or for Voicemail.
- (765) 807-0699, option 3, option 1 in the menu for ordering parts or supplies anytime outside of regular buisness hours.
- Email support@eii-online.com to reach EII Customer Support
- (765) 807-0699, option 3, option 2 in the menu for Emergency Customer Support during available hours.
Emergency After-Hours Support (Monday-Friday) |
||
|---|---|---|
| Time | Time Zone |
|
| From | To | |
| 6:00pm | 12:00am | Eastern Time |
| 5:00pm | 11:00pm | Central Time |
| 4:00pm | 10:00pm | Mountain Time |
| 3:00pm | 9:00pm | Pacific Time |
| 12:00pm | 6:00pm | Hawaii Time |
Emergency After-Hours Support (Saturday) |
||
|---|---|---|
| Time | Time Zone |
|
| From | To | |
| 8:00am | 6:00pm | Eastern Time |
| 7:00am | 5:00pm | Central Time |
| 6:00am | 4:00pm | Mountain Time |
| 5:00am | 3:00pm | Pacific Time |
| 2:00am | 12:00pm | Hawaii Time |
