Isaac Smith

Position: Product Support Specialist
Categories: All Team Members, Customer Support Team

Isaac started at Eii in July 2013. He manages UPS-MI products including annual preventive maintenance, updates of software and hardware, and new feature requests. Isaac has a BS in Software Engineering and an Associate’s Degree in Aerospace Electronics from the Community College of the Air Force. He has 7.5 years in the USAF as an aircraft mechanic, Intel QA, call center, and IT. His expertise covers UPS-MI Desk, KACE, DHL SW, SPA, and Parcels machine. Raised in Indianapolis, IN, Isaac currently lives in West Lafayette, IN with his wife, Jeanine; son Braiden; and his daughter, Breana.


Who is your favorite Super Hero?

My wife

Favorite technology or software?

Google – it knows all

What is one thing you can’t resist?


Do you have any skills or talents that most people don’t know about?

Mad cooking and bartending skills

What would you do/buy if you won $10 million in the lottery?

Kids get 50K each in a retirement Mutual fund. Buy a nice piece of land in MT, set up travel fund, and donate 1 million to homeless rehabilitation