Meet the Team
Engineering Innovation is not just a team of engineers, we are a diverse group that is dedicated to providing the best mail and parcel automation services to ensure the success of your company.
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Management Team
Don Caddy
CHIEF OPERATING
OFFICER
Don Caddy
Chief Operating Officer (COO)
Don Caddy is the Chief Operating Officer of Engineering Innovation Inc. Don has more than twenty years of experience in the mailing industry, and is the driving force behind Engineering Innovation’s product planning and development and has overall responsibility for operations including production management, client relations, staffing, and coordination.
Vanessa Adler
SOFTWARE ENGINEERING MANAGER
Vanessa Adler
Software Engineering Manager
Vanessa started at Eii in 2016. She is a Code Monkey handler and Director of “making it rain.” She gets stuff done. Vanessa’s your Sherpa into the chasmic netherworld that is the Software Department. As teacher and student, she leads by example and follows when required. In her own words: “I am humbled by my own arrogance. Integrity is at the heart of everything I do.” Vanessa also manages the Software Department from QA to Maintenance. Her team includes QA, UX, Embedded Systems, and full-stack Software Development. She helps guide the developers toward best practices and sets the foundation for continuous integration. One word of advice she has for her developers and others in the career field is to make learning a priority and never get comfortable. In an industry that changes every 6 months, comfort is for legacy not legends. Vanessa attended Indiana State University. She started working in tech when she was 16 years old, building computers for her family’s IT business. She took a break to join the Air Force as an Avionics Specialist where she specialized in electronics and communication/navigation systems. She’s worked in some area of tech from hardware to IT to development for nearly 26 years now. Her first development job right out of college was with Hewlett-Packard, and she also worked for Purdue as a Web Application Developer before coming to Eii. Raised in Terre Haute, IN, Vanessa now lives in Carmel, IN with her husband, Siddharth; her daughter, Sierra; and her son, David.
Favorite Book or Author?
Her younger self would have said Jack Kerouac’s “On the Road.” But today, it’s Arthur C. Clarke’s “2001 Space Odyssey”
Who is your favorite Super Hero?
Einstein
What is one thing you can’t resist?
Jujubes, they taste like childhood and get stuck in your teeth like adolescence
What is your favorite quote?
“If you are going to walk on thin ice you might as well dance”- Unknown
Do you have any skills or talents that most people don’t know about?
I am a photographer with an obsession for the physics of light. I have won awards for both my creative writing and my art. In the past, I was quite active in local theater, and I sing whether you want me to or not
Aaron Pedigo
PRINCIPLE SOFTWARE ARCHITECT
Aaron Pedigo
Principal Software Architect
Aaron has been with Eii since 2006. He is responsible for the overall design of our software and the interfaces between the different software packages offered by Eii. Aaron has a BS in Computer Engineering from Purdue University and has a total of 6 years of experience as a Software Engineer at MailCode and Pitney Bowes. A native of Frankfort, Indiana, Aaron still resides there with his wife, Stacey.
What is your favorite movie or tv show?
Almost anything in the science fiction genre
What is your favorite meal or food?
Angel food cake
What do you do in your spare time?
Road cycling and volunteering for multiple agriculture advocacy groups including Farm Bureau and 4-H
What do you want to make sure you do before you die?
Take a tour of various castles throughout Europe
What is your favorite board/card game?
The Settlers of Catan
Matt DeMoss
BUSINESS
MANAGER
Matt DeMoss
Business Manager
Matt began with Eii in 2013 where he is responsible for Accounting and Human Resources. He got a BS in finance from Ball State University and has 23 years of experience in Accounting and Business Management with not-for-profits and agriculture. Matt was raised in Monticello, IN and currently lives in Brookston, IN. He’s married to Amy and has 7 children: Noah, Liz, Lydia, Isaac, Maria, Rebekah, and Kaite.
Favorite Book or Author?
Lord of the Rings
What is your favorite movie or tv show?
Secondhand Lions
What is one thing you can’t resist?
Anything my daughters bake
What do you do in your spare time?
Anything outside – hiking, fishing, cooking, golf, and chainsaw
What is your favorite quote?
“Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did”- Mark Twain
Beth Mellinger
DIRECTOR, CUSTOMER SUPPORT & BUSINESS DEVELOPMENT
Beth Mellinger
Director, Customer Support and Business Development
Beth started with Eii in 2013 as a Customer Support and Sales Administrator. With her advanced skills and innovative ideas, Beth now manages the Customer Support and Business Development departments. Born in Elwood, IN, Beth now lives in West Lafayette, IN.
If you could live anywhere, where would it be?
Anywhere on a beach
What is your favorite movie or tv show?
Grey’s Anatomy and Last Man Standing
When you were ten, what did you want to do when you grew up?
I wanted to be a teacher.
What would you do/buy if you won $10 million in the lottery?
Buy a couple vacation homes and gift some money to family and close friends
What do you want to make sure you do before you die?
Go to Montego Bay, Jamaica
Brandon Patton
INFORMATION
TECHNOLOGY
MANAGER
Brandon Patton
Manager of Information Technology
Starting as a Customer Information Specialist for the Support Team back in 2008, Brandon has proven his knowledge of information systems and resources to be placed in the position as the IT Manager. Now going on 11+ years with the company, his role is not only the core infrastructure that keeps Eii innovative and functional but also to help search out new and exciting methods and technologies for the team. Originally from DeMotte, Indiana, he now lives in Lafayette, IN with his wife, Lora, and daughters, Anna and Ella.
Do you have any skills or talents that most people don’t know about?
I'm a Liberal Arts graduate, with a major in Professional Writing and minor in Organizational Leadership and Supervision.
Who is your favorite Super Hero?
I admire Walt Disney. He was someone with a passion for creativity and pushing the bounds of what was possible - a man with both redeeming qualities and faults, that ultimately left a lasting impression on many generations.
What is one thing you can’t resist?
Tinkering with a new tech device
What is your favorite quote?
“We keep moving forward, opening new doors, and doing new things, because we're curious and curiosity keeps leading us down new paths” – Walt Disney
What do you do in your spare time?
I'm an amateur radio operator for about a year now. KD9LKC
Sales Team
Clark Cassell
BUSINESS DEVELOPMENT
Clark Cassell
Business Developer
Clark has been with Eii since 2007 and currently handles sales and marketing. Clark graduated from Brown University with a bachelor’s degree in political science and has expertise in the areas of Eii mailing and Logistics Solutions. Clark also has previous, notable experience with consulting, publishing, business writing, and advertising sales. Clark grew up in Lafayette, IN and now currently lives in West Lafayette, IN.
If you could live anywhere, where would it be?
…Kayaking
What is your favorite movie or tv show?
The Godfather
Favorite technology or software?
Droid
What do you do in your spare time?
Read
What is your favorite quote?
“Be kind, for everyone you meet is fighting a great battle” – Philo of Alexandria
Donna Keener
BUSINESS DEVELOPMENT
Donna Keener
Business Developer/ Customer Success Manger
Donna has been a member of Eii since 2016 and is currently a business developer in the sales department, working with both sales and client relations. She got her bachelor’s degree in Engineering from The Ohio State University. Donna has gained valuable experience with companies like UPS, Pitney Bowes, DHL, and Runbeck. A native of Lima, OH, Donna now resides in Columbus, OH.
What is your favorite vacation destination?
Any place new to experience
Who is your favorite Super Hero?
Wonder Woman
Favorite technology or software?
Streaming music
What is your favorite board/card game?
Pegs and Jokers
What would you do/buy if you won $10 million in the lottery?
Create an endowment
Brian McCammon
BUSINESS DEVELOPMENT
Brian McCammon
Business Developer for the Sales Department
Brian started with Eii in 2018 as a business developer for the sales department where he leads the business development for Eii’s certified mail solution, Confirm Delivery. Brian received a bachelor’s degree in business education from Ball State University and previously worked as a high school business teacher. A native of Cloverdale, IN, Brian now resides in Delphi, IN with his wife and two children.
What is your favorite vacation destination?
Tennessee
What is your favorite movie or tv show?
The A Team
What do you do in your spare time?
Head Basketball coach at Delphi High School
When you were ten, what did you want to do when you grew up?
Firefighter
What would you do/buy if you won $10 million in the lottery?
Start a non profit to help PE programs in underserved school districts
Support Team
Sarah Burgess
CUSTOMER SUPPORT
TECHNICIAN & PRODUCT SPECIALIST
Sarah Burgess
Customer Support Technician, Product Specialist, Technical Writer
Sarah started at Eii in 2014. She resolves machine issues, trains customers and new technicians, and maintains knowledgebase articles. Sarah studied Nursing at Vincennes University and Architecture at Ball State University. Her work experience includes 7 years as a Library Assistant and 8 years as a Construction Mechanic for the US Navy. Raised in Bloomfield, IN, Sarah now lives in Battle Ground, IN and has a daughter named Mackenzie.
Favorite Book or Author?
Ted Dekker, Diana Gabaldon, C.S. Lewis, Jon Henderson, Alison Weir, Dr. Seuss, Beverly Cleary, Boxcar Children, and Lord of the Rings
What is your favorite movie or tv show?
Battlestar Galactica, Outlander, Oblivion, Sherlock, Doctor Who, Rebecca, Treehouse Masters, History Channel biographies, Arsenic & Old Lace, Castle, The Men Who Built America, and anything geeky
What do you do in your spare time?
I love to draw, read, sew, garden, and ride bikes. My daughter and I will often play board/card games and walk downtown to watch the trains
When you were ten, what did you want to do when you grew up?
Astronaut, doctor, Naval Aviator, astronomer, treasure hunter, or a gymnast
What do you want to make sure you do before you die?
Research my genealogy
Ed Hahn
CUSTOMER
SUPPORT
TECHNICIAN
Edward Hahn
Customer Support Technician
Edward has been with Eii since 2017 and is currently a customer support technician. He assists customers and helps troubleshoot issues with machines. Edward has extensive skills with technologies like MailPro fundamentals, MailPro Advanced, Putty, Teamviewer, VNC and VM ware. Raised in West Lafayette, IN, Edward is now raising a family with five children there.
Favorite Book or Author?
The Time Machine by H.G.Wells
What is your favorite movie or tv show?
Star Trek the Next Generation
Favorite technology or software?
Linux, Itanium processors, Tape drives, and SCSI
What do you do in your spare time?
Spend time with family, repair, fix, and rebuild computers, and collect rare and vintage pc hardware
What would you do/buy if you won $10 million in the lottery?
Save and invest it, and I would continue working, business-as-usual
Charlotte Herbert
TECHNICAL
WRITER
Charlotte Rose Herbert
Technical Writer for Customer Support
Charlotte started with Eii in 2018 as a writer and editor of technical documents for consumer consumption. Her job is to learn and explore the intricacies of Eii’s products from its developers and then relay that information in an easy to understand format for the customer. Charlotte also possesses expertise with Adobe InDesign and is MailPro certified. Born in Palmyra, VA, Charlotte now lives in West Lafayette, IN.
If you could live anywhere, where would it be?
London, England
What is your favorite movie or tv show?
Stargate SG-1
What do you do in your spare time?
Ballet and Historical Fencing
When you were ten, what did you want to do when you grew up?
An Astronaut
What do you want to make sure you do before you die?
Go skydiving
Emily Hitze
CUSTOMER SUPPORT
& SALES
ADMINISTRATOR
Emily Hitze
Customer Support/ Sales Administrator
Emily began her career at Eii in 2017, providing customer support, and she is now the sales administrator as well. Emily deals with Sales and Customer support for incoming purchases. She’s currently enrolled at Ivy Tech and is proudly certified in First Aid and CPR. Emily lives in Lafayette, IN, where she was raised.
Favorite Book or Author?
Karin Slaughter
If you could live anywhere, where would it be?
Seattle
Who is your favorite Super Hero?
All Might from My Hero Academia
What do you do in your spare time?
I love to volunteer at local animal shelters, Loving Heart Animal Shelter and Almost Home Humane Society. If I’m not at one of the shelters in town, you can find me spending time with family and friends playing board games or just hanging out.
What would you do/buy if you won $10 million in the lottery?
I would donate to local animal shelters and build my own pet sanctuary for any and all animals.
Kelly Largent
CUSTOMER
SERVICE
REPRESENTATIVE
Kelly Largent
Customer Service Representative
Kelly began working with Eii in 2016 where she provides customer support for ConfirmDelivery.com, Mail Tracking, Database Processing, Order Entry. Kelly studied Business Management at Ivy Tech Community College in Indianapolis, IN and accounting at Danville Area Community College in Danville, IL. Her work experience began with ConfirmDelivery.com. She previously owned and operated a Monument Company here in Lafayette and helped her family design monuments. She went to school in New York to learn how to design Monuments and received a Certificate from Monu-Cad. Kelly is a native of Crawfordsville, IN but now lives in Dayton, IN. She has a daughter named Tiara, a daughter-in-law named CJ, and a son named Taylor. Kelly also has 3 grandchildren: Braylin, Gavin, and Emma.
Who is your favorite Super Hero?
My Son, he has cerebral palsy, but he doesn’t let his disability stop him from living every day to its fullest. He always has a smile on his face and enjoys life.
What is your favorite quote?
“There’s a reason why the rearview mirror is so small and the windshield is so big. Because where you are headed is much more important than where you have been” - Joel Osteen
What do you want to make sure you do before you die?
Pay respects to the 9/11 Memorial in New York
Do you have any skills or talents that most people don’t know about?
I learned to shoot when I was young and was a marksman by the age of 10. Friends of my parents use to call me little “Annie Oakley”
What would you do/buy if you won $10 million in the lottery?
I would open two different types of facilities. One would be a facility right here in Lafayette similar to the facility my son is in, for younger youths/adults with disabilities. A long term care facility that is more age appropriate and that would have activities and workshops for them so they could be closer to their families. Secondly, I would open a home for girls with addictions: a place for them to go when they feel they have no one; a place they can call home and get help; a place that will give them a roof over their head and get them the right help for their addictions. Along with this home, there would be a restaurant attached that once they are clean, they would have a place to work to earn money and help them get on their feet to learn responsibilities and help them in the right direction.
Jordan Slipher
CUSTOMER SUPPORT SPECIALIST -
TEAM LEAD
Jordan Slipher
Customer Support Specialist – Team Lead
Jordan started at Eii in 2008 where he trains new support employees, installs and upgrades machines, and trains new customers on Eii products. He has a Bachelor’s Degree from Purdue University and has expertise with EZ-Flats, Champ, EZ-Parcels, EZ-Letters, and EZ-Workdesk. Jordan was raised in Rossville, IN and now lives in Lafayette, IN.
Favorite Book or Author?
Into The Wild by Bill Bryson
If you could live anywhere, where would it be?
Reno, Nevada
What is your favorite movie or tv show?
The Office, Always Sunny in Philadelphia, and Idiocracy
What is one thing you can’t resist?
Disc Golf
When you were ten, what did you want to do when you grew up?
Fighter Pilot and Race Car Driver
Issac Smith
PRODUCT
SUPPORT
SPECIALIST
Isaac Smith
Product Support Specialist
Isaac started at Eii in July 2013. He manages UPS-MI products including annual preventive maintenance, updates of software and hardware, and new feature requests. Isaac has a BS in Software Engineering and an Associate’s Degree in Aerospace Electronics from the Community College of the Air Force. He has 7.5 years in the USAF as an aircraft mechanic, Intel QA, call center, and IT. His expertise covers UPS-MI Desk, KACE, DHL SW, SPA, and Parcels machine. Raised in Indianapolis, IN, Isaac currently lives in West Lafayette, IN with his wife, Jeanine; son Braiden; and his daughter, Breana.
Who is your favorite Super Hero?
My wife
Favorite technology or software?
Google - it knows all
What is one thing you can’t resist?
Electricity
Do you have any skills or talents that most people don’t know about?
Mad cooking and bartending skills
What would you do/buy if you won $10 million in the lottery?
Kids get 50K each in a retirement Mutual fund. Buy a nice piece of land in MT, set up travel fund, and donate 1 million to homeless rehabilitation
Andrew Snyder
PRODUCT SUPPORT SPECIALIST -
USPS OUTGOING
Andrew Snyder
Product Support Specialist – USPS Outgoing
Andrew started with Eii in 2015, managing customers that utilize Eii’s products for USPS outgoing mailings and provides advanced support for those products, along with acting as liaison for the Support Department’s interactions with Development and QA. His expertise with general software and IT, Dell KACE, Idealliance Mailpro, as well as his experience as an ASC Technician has given him a smooth transition into his current position. Raised in Rossville, IN, Andrew now lives in Lafayette, IN.
What is your favorite movie or tv show?
Futurama
Who is your favorite Super Hero?
Iron Man
Favorite technology or software?
Adobe Audition, Reaper DAW, and Android OS
What do you do in your spare time?
Plays bass guitar, plays video games, and enjoys listening to and making music
What would you do/buy if you won $10 million in the lottery?
Buy a Nissan GTR, pay off debt, put the majority of the money into retirement funds, and invest in the stock market
James Vest
CUSTOMER
SUPPORT
TECHNICIAN
James Vest
Customer Support Technician
James began at Eii in 2018. He provides phone and remote computer support for customers with issues and questions related to Eii products. He majored in Graphic Design at Baker Business College. His job experience includes 10 years of technical service doing testing, maintenance, and troubleshooting for field equipment; 5 years of Automation Machine Operation and Quality; and 2 years as a Customer Field Support Technician. James’ expertise includes technical service and support, Quality and Testing, Troubleshooting Field Equipment, Google Technical Support Fundamentals, Google Networking from Coursera. Originally from Homer, MI, James now lives in Morocco, IN with his wife, Angela; son, Jaron; and daughter, Hannah.
Favorite technology or software?
Adobe Photoshop, Bluetooth technologies, and Google Online applications
What is your favorite meal or food?
Pizza
What do you do in your spare time?
Spend time with my family, play mobile games, watch baseball, and write
What is your favorite quote?
“A creative man is motivated by the desire to achieve, not by the desire to beat others”- Ayn Rand
What is your favorite board/card game?
Uno
