Meet the Team
Engineering Innovation is not just a team of engineers, we are a diverse group that is dedicated to providing the best mail and parcel automation services to ensure the success of your company.
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Management Team
Don Caddy
CHIEF OPERATING
OFFICER
Don Caddy
Chief Operating Officer (COO)
Don Caddy is the Chief Operating Officer of Engineering Innovation Inc. Don has more than thirty years of experience in the mailing industry and is the driving force behind Engineering Innovation’s product planning and development. Prior to helping start EII Don had a range of roles in the industry including Engineering Management, Product Development, and International Business Development.
Vanessa Adler
SOFTWARE ENGINEERING MANAGER
Vanessa Adler
Software Engineering Manager
Vanessa started at Eii in 2016. She is a Code Monkey handler and Director of “making it rain.” She gets stuff done. Vanessa’s your Sherpa into the chasmic netherworld that is the Software Department. As teacher and student, she leads by example and follows when required. In her own words: “I am humbled by my own arrogance. Integrity is at the heart of everything I do.” Vanessa also manages the Software Department from QA to Maintenance. Her team includes QA, UX, Embedded Systems, and full-stack Software Development. She helps guide the developers toward best practices and sets the foundation for continuous integration. One word of advice she has for her developers and others in the career field is to make learning a priority and never get comfortable. In an industry that changes every 6 months, comfort is for legacy not legends. Vanessa attended Indiana State University. She started working in tech when she was 16 years old, building computers for her family’s IT business. She took a break to join the Air Force as an Avionics Specialist where she specialized in electronics and communication/navigation systems. She’s worked in some area of tech from hardware to IT to development for nearly 26 years now. Her first development job right out of college was with Hewlett-Packard, and she also worked for Purdue as a Web Application Developer before coming to Eii. Raised in Terre Haute, IN, Vanessa now lives in Carmel, IN with her husband, Siddharth; her daughter, Sierra; and her son, David.
Favorite Book or Author?
Her younger self would have said Jack Kerouac’s “On the Road.” But today, it’s Arthur C. Clarke’s “2001 Space Odyssey”
Who is your favorite Super Hero?
Einstein
What is one thing you can’t resist?
Jujubes, they taste like childhood and get stuck in your teeth like adolescence
What is your favorite quote?
“If you are going to walk on thin ice you might as well dance”- Unknown
Do you have any skills or talents that most people don’t know about?
I am a photographer with an obsession for the physics of light. I have won awards for both my creative writing and my art. In the past, I was quite active in local theater, and I sing whether you want me to or not
Aaron Pedigo
PRINCIPLE SOFTWARE ARCHITECT
Aaron Pedigo
Principal Software Architect
Aaron has been with Eii since 2006. He is responsible for the overall design of our software and the interfaces between the different software packages offered by Eii. Aaron has a BS in Computer Engineering from Purdue University and has a total of 6 years of experience as a Software Engineer at MailCode and Pitney Bowes. A native of Frankfort, Indiana, Aaron still resides there with his wife, Stacey.
What is your favorite movie or tv show?
Almost anything in the science fiction genre
What is your favorite meal or food?
Angel food cake
What do you do in your spare time?
Road cycling and volunteering for multiple agriculture advocacy groups including Farm Bureau and 4-H
What do you want to make sure you do before you die?
Take a tour of various castles throughout Europe
What is your favorite board/card game?
The Settlers of Catan
Matt DeMoss
BUSINESS
MANAGER
Matt DeMoss
Business Manager
Matt began with Eii in 2013 where he is responsible for Accounting and Human Resources. He got a BS in finance from Ball State University and has 23 years of experience in Accounting and Business Management with not-for-profits and agriculture. Matt was raised in Monticello, IN and currently lives in Brookston, IN. He’s married to Amy and has 7 children: Noah, Liz, Lydia, Isaac, Maria, Rebekah, and Kaite.
Favorite Book or Author?
Lord of the Rings
What is your favorite movie or tv show?
Secondhand Lions
What is one thing you can’t resist?
Anything my daughters bake
What do you do in your spare time?
Anything outside – hiking, fishing, cooking, golf, and chainsaw
What is your favorite quote?
“Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did”- Mark Twain
Brandon Patton
INFORMATION TECHNOLOGY
MANAGER
Brandon Patton
Manager of Information Technology
Starting as a Customer Information Specialist for the Support Team back in 2008, Brandon has proven his knowledge of information systems and resources to be placed in the position as the IT Manager. Now going on 11+ years with the company, his role is not only the core infrastructure that keeps Eii innovative and functional but also to help search out new and exciting methods and technologies for the team. Originally from DeMotte, Indiana, he now lives in Lafayette, IN with his wife, Lora, and daughters, Anna and Ella.
Do you have any skills or talents that most people don’t know about?
I'm a Liberal Arts graduate, with a major in Professional Writing and minor in Organizational Leadership and Supervision.
Who is your favorite Super Hero?
I admire Walt Disney. He was someone with a passion for creativity and pushing the bounds of what was possible - a man with both redeeming qualities and faults, that ultimately left a lasting impression on many generations.
What is one thing you can’t resist?
Tinkering with a new tech device
What is your favorite quote?
“We keep moving forward, opening new doors, and doing new things, because we're curious and curiosity keeps leading us down new paths” – Walt Disney
What do you do in your spare time?
I'm an amateur radio operator for about a year now. KD9LKC
Lora Patton
MARKETING & DESIGN
MANAGER
Lora Patton
Manager of Marketing & Design
Lora joined Eii in 2013. After several years of fulfilling the role of Graphics Coordinator she is now Engineering Innovation’s Marketing and Design Manager. Lora graduated from Indiana State University with a Bachelor of Science in Studio Art/Graphic Design and a minor in Art History. Prior to working for Eii, she gained over 10 years of experience in the newspaper/advertising industry. Lora is well versed in the Adobe Creative Suite, with expertise in Illustrator, Photoshop and InDesign. That experience helps her with her responsibilities, including creating graphics for advertising and trade shows, planning and implementing marketing strategies, and maintaining the Eii brand. Raised in DeMotte, IN she now resides in Lafayette, IN with her husband, Brandon, and two daughters.
What is your favorite movie or tv show?
Outlander
Favorite technology or software?
Adobe Illustrator
What do you do in your spare time?
Sewing, reading, playing board games with my kids, planning Disney World/Florida trips
What do you want to make sure you do before you die?
Go on a Disney cruise to the British Isles
What would you do/buy if you won $10 million in the lottery?
Have my own art studio, and donate money to public school art programs.
Dan Scott
CUSTOMER SUPPORT
MANAGER
Dan Scott
Customer Support Manager
Dan has been with Eii since 2010, working previously as a Project Manager and a Product Manager. Currently, Dan serves as the Manager of the Customer Support team, offering his services as an USPS Expert, Product Manager for EZF, Agilis, Champ, and USPS Outgoing. Before his time at Eii, Dan worked for Pitney Bowes for 3 years and MailCode for 10. With a Bachelor of Science in Computer Science and Math from Purdue University, Dan combines his expertise in Business Analysis, Project Management, USPS, Agile, and Jira. After being raised in Frankfort Indiana, Dan now lives in Lafayette.
Sales Team
Clark Cassell
BUSINESS DEVELOPMENT
Clark Cassell
Business Developer
Clark has been with Eii since 2007 and currently handles sales and marketing. Clark graduated from Brown University with a bachelor’s degree in political science and has expertise in the areas of Eii mailing and Logistics Solutions. Clark also has previous, notable experience with consulting, publishing, business writing, and advertising sales. Clark grew up in Lafayette, IN and now currently lives in West Lafayette, IN.
If you could live anywhere, where would it be?
…Kayaking
What is your favorite movie or tv show?
The Godfather
Favorite technology or software?
Droid
What do you do in your spare time?
Read
What is your favorite quote?
“Be kind, for everyone you meet is fighting a great battle” – Philo of Alexandria
Brian McCammon
BUSINESS DEVELOPMENT
Brian McCammon
Business Developer for the Sales Department
Brian started with Eii in 2018 as a business developer for the sales department where he leads the business development for Eii’s certified mail solution, Confirm Delivery. Brian received a bachelor’s degree in business education from Ball State University and previously worked as a high school business teacher. A native of Cloverdale, IN, Brian now resides in Delphi, IN with his wife and two children.
What is your favorite vacation destination?
Tennessee
What is your favorite movie or tv show?
The A Team
What do you do in your spare time?
Head Basketball coach at Delphi High School
When you were ten, what did you want to do when you grew up?
Firefighter
What would you do/buy if you won $10 million in the lottery?
Start a non profit to help PE programs in underserved school districts
Support Team
Sarah Burgess
CUSTOMER SUPPORT
TECHNICIAN & PRODUCT SPECIALIST
Sarah Burgess
Customer Support Technician, Product Specialist, Technical Writer
Sarah started at Eii in 2014. She resolves machine issues, trains customers and new technicians, and maintains knowledgebase articles. Sarah studied Nursing at Vincennes University and Architecture at Ball State University. Her work experience includes 7 years as a Library Assistant and 8 years as a Construction Mechanic for the US Navy. Raised in Bloomfield, IN, Sarah now lives in Battle Ground, IN and has a daughter named Mackenzie.
Favorite Book or Author?
Ted Dekker, Diana Gabaldon, C.S. Lewis, Jon Henderson, Alison Weir, Dr. Seuss, Beverly Cleary, Boxcar Children, and Lord of the Rings
What is your favorite movie or tv show?
Battlestar Galactica, Outlander, Oblivion, Sherlock, Doctor Who, Rebecca, Treehouse Masters, History Channel biographies, Arsenic & Old Lace, Castle, The Men Who Built America, and anything geeky
What do you do in your spare time?
I love to draw, read, sew, garden, and ride bikes. My daughter and I will often play board/card games and walk downtown to watch the trains
When you were ten, what did you want to do when you grew up?
Astronaut, doctor, Naval Aviator, astronomer, treasure hunter, or a gymnast
What do you want to make sure you do before you die?
Research my genealogy
Caitlin Carney
APPLICATION ENGINEER
& CUSTOMER SUCCESS
MANAGER
Caitlin Carney
Application Engineer & Customer Success Manager
Caitlin started working at Eii in 2019, bringing a cumulative of 5 years customer support experience to the team. As a Customer Success Manager, Caitlin ensures that customer needs are met, builds relationships with customers to encourage open communication, monitors key customer accounts to facilitate issue resolution. Additionally, Caitlin also works as an Applications Engineer at Eii where she coordinates with sales team to determine technical specifications for new prospect proposals, performs machine testing, and serves as an auxiliary engineer for key account projects. With a Bachelor of Science in Mechanical Engineering Technology from Purdue University completed in 2018, Caitlin is working towards her Bachelor’s in Electrical Engineering Technology. Raised in Crowne Point Indiana, she now lives in Lafayette, IN with her husband Sam and their two cats, Simba and Poodah.
Favorite Book or Author?
Dakota Krout – Divine Dungeon Series
What is your favorite vacation destination?
Paris, France
What is one thing you can’t resist?
Strawberry Laffy Taffy
What do you do in your spare time?
Listen to audio books, play video games, and bake.
When you were ten, what did you want to do when you grew up?
A literal rocket scientist
Michael Dalton
CUSTOMER
SUPPORT
TECHNICIAN
Michael Dalton
Customer Support Representative
Michael Dalton started with Eii in 2020 as a Customer Support Representative on our Support team. He currently manages installation and scheduling for Chameleon install projects alongside performing customer support assistance. In the past, Michael has been involved in supervising within the mechanical industry. Michael was raised in Dayton Indiana, and he now lives in Crawfordsville.
If you could live anywhere, where would it be?
On a boat house in the Gulf somewhere.
What is your favorite vacation destination?
The Gulf Shores.
What is your favorite movie or tv show?
Old classics such as Caddyshack and Monty Python movies.
Who is your favorite Superhero?
Thor
What is your favorite meal or food?
Smoked brisket
What do you do in your spare time?
Camping, hanging out with family, gambling, and cooking.
What is your favorite board/card game?
Poker
What would you do/buy if you won $10 million in the lottery?
Make a lot of people’s lives a little easier.
Ed Hahn
CUSTOMER
SUPPORT
TECHNICIAN
Edward Hahn
Customer Support Technician
Edward has been with Eii since 2017 and is currently a customer support technician. He assists customers and helps troubleshoot issues with machines. Edward has extensive skills with technologies like MailPro fundamentals, MailPro Advanced, Putty, Teamviewer, VNC and VM ware. Raised in West Lafayette, IN, Edward is now raising a family with five children there.
Favorite Book or Author?
The Time Machine by H.G.Wells
What is your favorite movie or tv show?
Star Trek the Next Generation
Favorite technology or software?
Linux, Itanium processors, Tape drives, and SCSI
What do you do in your spare time?
Spend time with family, repair, fix, and rebuild computers, and collect rare and vintage pc hardware
What would you do/buy if you won $10 million in the lottery?
Save and invest it, and I would continue working, business-as-usual
Charlotte Herbert
TECHNICAL
WRITER
Charlotte Rose Herbert
Technical Writer for Customer Support
Charlotte started with Eii in 2018 as a writer and editor of technical documents for consumer consumption. Her job is to learn and explore the intricacies of Eii’s products from its developers and then relay that information in an easy to understand format for the customer. Charlotte also possesses expertise with Adobe InDesign and is MailPro certified. Born in Palmyra, VA, Charlotte now lives in West Lafayette, IN.
If you could live anywhere, where would it be?
London, England
What is your favorite movie or tv show?
Stargate SG-1
What do you do in your spare time?
Ballet and Historical Fencing
When you were ten, what did you want to do when you grew up?
An Astronaut
What do you want to make sure you do before you die?
Go skydiving
Emily Hitze
CUSTOMER SUPPORT
& SALES
ADMINISTRATOR
Emily Hitze
Customer Support/ Sales Administrator
Emily began her career at Eii in 2017, providing customer support, and she is now the sales administrator as well. Emily deals with Sales and Customer support for incoming purchases. She’s currently enrolled at Ivy Tech and is proudly certified in First Aid and CPR. Emily lives in Lafayette, IN, where she was raised.
Favorite Book or Author?
Karin Slaughter
If you could live anywhere, where would it be?
Seattle
Who is your favorite Super Hero?
All Might from My Hero Academia
What do you do in your spare time?
I love to volunteer at local animal shelters, Loving Heart Animal Shelter and Almost Home Humane Society. If I’m not at one of the shelters in town, you can find me spending time with family and friends playing board games or just hanging out.
What would you do/buy if you won $10 million in the lottery?
I would donate to local animal shelters and build my own pet sanctuary for any and all animals.
Kelly Largent
CUSTOMER
SERVICE
REPRESENTATIVE
Kelly Largent
Customer Service Representative
Kelly began working with Eii in 2016 where she provides customer support for ConfirmDelivery.com, Mail Tracking, Database Processing, Order Entry. Kelly studied Business Management at Ivy Tech Community College in Indianapolis, IN and accounting at Danville Area Community College in Danville, IL. Her work experience began with ConfirmDelivery.com. She previously owned and operated a Monument Company here in Lafayette and helped her family design monuments. She went to school in New York to learn how to design Monuments and received a Certificate from Monu-Cad. Kelly is a native of Crawfordsville, IN but now lives in Dayton, IN. She has a daughter named Tiara, a daughter-in-law named CJ, and a son named Taylor. Kelly also has 3 grandchildren: Braylin, Gavin, and Emma.
Who is your favorite Super Hero?
My Son, he has cerebral palsy, but he doesn’t let his disability stop him from living every day to its fullest. He always has a smile on his face and enjoys life.
What is your favorite quote?
“There’s a reason why the rearview mirror is so small and the windshield is so big. Because where you are headed is much more important than where you have been” - Joel Osteen
What do you want to make sure you do before you die?
Pay respects to the 9/11 Memorial in New York
Do you have any skills or talents that most people don’t know about?
I learned to shoot when I was young and was a marksman by the age of 10. Friends of my parents use to call me little “Annie Oakley”
What would you do/buy if you won $10 million in the lottery?
I would open two different types of facilities. One would be a facility right here in Lafayette similar to the facility my son is in, for younger youths/adults with disabilities. A long term care facility that is more age appropriate and that would have activities and workshops for them so they could be closer to their families. Secondly, I would open a home for girls with addictions: a place for them to go when they feel they have no one; a place they can call home and get help; a place that will give them a roof over their head and get them the right help for their addictions. Along with this home, there would be a restaurant attached that once they are clean, they would have a place to work to earn money and help them get on their feet to learn responsibilities and help them in the right direction.
Hayley Personett
CUSTOMER SERVICE
& SALES
REPRESENTATIVE
Hayley Personett
Customer Service & Sales Representative
Hayley began working at Eii in 2020. She provides customer support alongside working as a sales representative. Hayley is currently obtaining her bachelor’s degree in HR Management. Currently, Hayley resides in Darlington Indiana, where she grew up, with her children, Kinzie, Marshall, and Kyler.
What is your favorite Book and Author?
My favorite book is The Giving Tree, and my favorite author is Dan Brown.
What is your favorite Movie or TV Show?
Favorite Tv Show: The Golden Girls
Favorite Movies: American Sniper
What is your favorite meal or food?
Fried porkchops mashed potatoes gravy and corn with a glass of sweet tea.
What is your favorite quote?
“There are three things, to my account, that I need each day. One of them is something to look up to, another is something to look forward to, and another is someone to chase.”
– Matthew McConaughey
What would you do/buy if you won $10 million in the lottery?
I would build my dream house in the country.
Issac Smith
PRODUCT
SUPPORT
SPECIALIST
Isaac Smith
Product Support Specialist
Isaac started at Eii in July 2013. He manages UPS-MI products including annual preventive maintenance, updates of software and hardware, and new feature requests. Isaac has a BS in Software Engineering and an Associate’s Degree in Aerospace Electronics from the Community College of the Air Force. He has 7.5 years in the USAF as an aircraft mechanic, Intel QA, call center, and IT. His expertise covers UPS-MI Desk, KACE, DHL SW, SPA, and Parcels machine. Raised in Indianapolis, IN, Isaac currently lives in West Lafayette, IN with his wife, Jeanine; son Braiden; and his daughter, Breana.
Who is your favorite Super Hero?
My wife
Favorite technology or software?
Google - it knows all
What is one thing you can’t resist?
Electricity
Do you have any skills or talents that most people don’t know about?
Mad cooking and bartending skills
What would you do/buy if you won $10 million in the lottery?
Kids get 50K each in a retirement Mutual fund. Buy a nice piece of land in MT, set up travel fund, and donate 1 million to homeless rehabilitation
James Vest
CUSTOMER
SUPPORT
TECHNICIAN
James Vest
Customer Support Technician
James began at Eii in 2018. He provides phone and remote computer support for customers with issues and questions related to Eii products. He majored in Graphic Design at Baker Business College. His job experience includes 10 years of technical service doing testing, maintenance, and troubleshooting for field equipment; 5 years of Automation Machine Operation and Quality; and 2 years as a Customer Field Support Technician. James’ expertise includes technical service and support, Quality and Testing, Troubleshooting Field Equipment, Google Technical Support Fundamentals, Google Networking from Coursera. Originally from Homer, MI, James now lives in Morocco, IN with his wife, Angela; son, Jaron; and daughter, Hannah.
Favorite technology or software?
Adobe Photoshop, Bluetooth technologies, and Google Online applications
What is your favorite meal or food?
Pizza
What do you do in your spare time?
Spend time with my family, play mobile games, watch baseball, and write
What is your favorite quote?
“A creative man is motivated by the desire to achieve, not by the desire to beat others”- Ayn Rand
What is your favorite board/card game?
Uno
