Meet the Team

Engineering Innovation is not just a team of engineers, we are a diverse group that is dedicated to providing the best mail and parcel automation services to ensure the success of your company.

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Don Caddy

Position: Chief Executive Officer (CEO)
Categories: All Team Members, Management Team
Don Caddy is the Chief Operating Officer of Engineering Innovation Inc. Don has more than thirty years of experience in the mailing industry and is the driving force behind Engineering Innovation’s product planning and development.  Prior to helping start EII Don had a range of roles in the industry including Engineering Management, Product Development, and International Business Development.

Don Caddy

Chief Executive Officer (CEO)

Aaron Pedigo

Position: Principal Software Architect
Categories: All Team Members

Aaron has been with Eii since 2006. He is responsible for the overall design of our software and the interfaces between the different software packages offered by Eii. Aaron has a BS in Computer Engineering from Purdue University and has a total of 6 years of experience as a Software Engineer at MailCode and Pitney Bowes. A native of Frankfort, Indiana, Aaron still resides there with his wife, Stacey.

What is your favorite movie or tv show?

Almost anything in the science fiction genre

What is your favorite meal or food?

Angel food cake

What do you do in your spare time?

Road cycling and volunteering for multiple agriculture advocacy groups including Farm Bureau and 4-H

What do you want to make sure you do before you die?

Take a tour of various castles throughout Europe

What is your favorite board/card game?

The Settlers of Catan

Aaron Pedigo

Principal Software Architect

Matt DeMoss

Position: Business Manager
Categories: All Team Members, Management Team

Matt began with Eii in 2013 where he is responsible for Accounting and Human Resources. He got a BS in finance from Ball State University and has 23 years of experience in Accounting and Business Management with not-for-profits and agriculture. Matt was raised in Monticello, IN and currently lives in Brookston, IN. He’s married to Amy and has 7 children: Noah, Liz, Lydia, Isaac, Maria, Rebekah, and Kaite.

 

Favorite Book or Author?

Lord of the Rings

What is your favorite movie or tv show?

Secondhand Lions

What is one thing you can’t resist?

Anything my daughters bake

What do you do in your spare time?

Anything outside – hiking, fishing, cooking, golf, and chainsaw

What is your favorite quote?

“Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did”- Mark Twain

Matt DeMoss

Business Manager

Brandon Patton

Position: Manager of Information Technology
Categories: All Team Members, Management Team

Starting as a Customer Information Specialist for the Support Team back in 2008, Brandon has proven his knowledge of information systems and resources to be placed in the position as the IT Manager. Now going on 11+ years with the company, his role is not only the core infrastructure that keeps Eii innovative and functional but also to help search out new and exciting methods and technologies for the team. Originally from DeMotte, Indiana, he now lives in Lafayette, IN with his wife, Lora, and daughters, Anna and Ella.

 

Do you have any skills or talents that most people don’t know about?

I’m a Liberal Arts graduate, with a major in Professional Writing and minor in Organizational Leadership and Supervision.

Who is your favorite Super Hero?

I admire Walt Disney. He was someone with a passion for creativity and pushing the bounds of what was possible – a man with both redeeming qualities and faults, that ultimately left a lasting impression on many generations.

What is one thing you can’t resist?

Tinkering with a new tech device

What is your favorite quote?

“We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths” – Walt Disney

What do you do in your spare time?

I’m an amateur radio operator for about a year now. KD9LKC

Brandon Patton

Manager of Information Technology

Clark Cassell

Position: Business Development
Categories: All Team Members, Sales Team

Clark has been with Eii since 2007 and currently handles sales and marketing. Clark graduated from Brown University with a bachelor’s degree in political science and has expertise in the areas of Eii mailing and Logistics Solutions. Clark also has previous, notable experience with consulting, publishing, business writing, and advertising sales. Clark grew up in Lafayette, IN and now currently lives in West Lafayette, IN.

 

If you could live anywhere, where would it be?

…Kayaking

What is your favorite movie or tv show?

The Godfather

Favorite technology or software?

Droid

What do you do in your spare time?

Read

What is your favorite quote?

“Be kind, for everyone you meet is fighting a great battle” – Philo of Alexandria

Clark Cassell

Business Development

Brian McCammon

Position: Business Development
Categories: All Team Members, Sales Team

Brian started with Eii in 2018 as a business developer for the sales department where he leads the business development for Eii’s certified mail solution, Confirm Delivery. Brian received a bachelor’s degree in business education from Ball State University and previously worked as a high school business teacher. A native of Cloverdale, IN, Brian now resides in Delphi, IN with his wife and two children.

 

What is your favorite vacation destination?

Tennessee

What is your favorite movie or tv show?

The A Team

What do you do in your spare time?

Head Basketball coach at Delphi High School

When you were ten, what did you want to do when you grew up?

Firefighter

What would you do/buy if you won $10 million in the lottery?

Start a non profit to help PE programs in underserved school districts

Brian McCammon

Business Development

Sarah Burgess

Position: Customer Support Technician, Product Specialist
Categories: All Team Members, Customer Support Team

Sarah started at Eii in 2014. She resolves machine issues, trains customers and new technicians, and maintains knowledgebase articles. Sarah studied Nursing at Vincennes University and Architecture at Ball State University. Her work experience includes 7 years as a Library Assistant and 8 years as a Construction Mechanic for the US Navy. Raised in Bloomfield, IN, Sarah now lives in Battle Ground, IN and has a daughter named Mackenzie.

 

Favorite Book or Author?

Ted Dekker, Diana Gabaldon, C.S. Lewis, Jon Henderson, Alison Weir, Dr. Seuss, Beverly Cleary, Boxcar Children, and Lord of the Rings

What is your favorite movie or tv show?

Battlestar Galactica, Outlander, Oblivion, Sherlock, Doctor Who, Rebecca, Treehouse Masters, History Channel biographies, Arsenic & Old Lace, Castle, The Men Who Built America, and anything geeky

What do you do in your spare time?

I love to draw, read, sew, garden, and ride bikes. My daughter and I will often play board/card games and walk downtown to watch the trains

When you were ten, what did you want to do when you grew up?

Astronaut, doctor, Naval Aviator, astronomer, treasure hunter, or a gymnast

What do you want to make sure you do before you die?

Research my genealogy

Sarah Burgess

Customer Support Technician, Product Specialist

Ed Hahn

Position: Customer Support Technician
Categories: All Team Members, Customer Support Team

Edward has been with Eii since 2017 and is currently a customer support technician. He assists customers and helps troubleshoot issues with machines. Edward has extensive skills with technologies like MailPro fundamentals, MailPro Advanced, Putty, Teamviewer, VNC and VM ware. Raised in West Lafayette, IN, Edward is now raising a family with five children there.

 

Favorite Book or Author?

The Time Machine by H.G.Wells

What is your favorite movie or tv show?

Star Trek the Next Generation

Favorite technology or software?

Linux, Itanium processors, Tape drives, and SCSI

What do you do in your spare time?

Spend time with family, repair, fix, and rebuild computers, and collect rare and vintage pc hardware

What would you do/buy if you won $10 million in the lottery?

Save and invest it, and I would continue working, business-as-usual

Ed Hahn

Customer Support Technician

Emily Hitze

Position: Asst. Manager of Customer Support
Categories: All Team Members, Customer Support Team, Management Team

Emily began her career at Eii in 2017, providing customer support, and she is now the sales administrator as well. Emily deals with Sales and Customer support for incoming purchases. She’s currently enrolled at Ivy Tech and is proudly certified in First Aid and CPR. Emily lives in Lafayette, IN, where she was raised.

 

Favorite Book or Author?

Karin Slaughter

If you could live anywhere, where would it be?

Seattle

Who is your favorite Super Hero?

All Might from My Hero Academia

What do you do in your spare time?

I love to volunteer at local animal shelters, Loving Heart Animal Shelter and Almost Home Humane Society. If I’m not at one of the shelters in town, you can find me spending time with family and friends playing board games or just hanging out.

What would you do/buy if you won $10 million in the lottery?

I would donate to local animal shelters and build my own pet sanctuary for any and all animals.

Emily Hitze

Asst. Manager of Customer Support

Kelly Largent

Position: Customer Service Representative
Categories: All Team Members, Customer Support Team

Kelly began working with Eii in 2016 where she provides customer support for ConfirmDelivery.com, Mail Tracking, Database Processing, Order Entry. Kelly studied Business Management at Ivy Tech Community College in Indianapolis, IN and accounting at Danville Area Community College in Danville, IL. Her work experience began with ConfirmDelivery.com. She previously owned and operated a Monument Company here in Lafayette and helped her family design monuments. She went to school in New York to learn how to design Monuments and received a Certificate from Monu-Cad. Kelly is a native of Crawfordsville, IN but now lives in Dayton, IN. She has a daughter named Tiara, a daughter-in-law named CJ, and a son named Taylor. Kelly also has 3 grandchildren: Braylin, Gavin, and Emma.

 

Who is your favorite Super Hero?

My Son, he has cerebral palsy, but he doesn’t let his disability stop him from living every day to its fullest. He always has a smile on his face and enjoys life.

What is your favorite quote?

“There’s a reason why the rearview mirror is so small and the windshield is so big. Because where you are headed is much more important than where you have been” – Joel Osteen

What do you want to make sure you do before you die?

Pay respects to the 9/11 Memorial in New York

Do you have any skills or talents that most people don’t know about?

I learned to shoot when I was young and was a marksman by the age of 10. Friends of my parents use to call me little “Annie Oakley”

What would you do/buy if you won $10 million in the lottery?

I would open two different types of facilities. One would be a facility right here in Lafayette similar to the facility my son is in, for younger youths/adults with disabilities. A long term care facility that is more age appropriate and that would have activities and workshops for them so they could be closer to their families. Secondly, I would open a home for girls with addictions: a place for them to go when they feel they have no one; a place they can call home and get help; a place that will give them a roof over their head and get them the right help for their addictions. Along with this home, there would be a restaurant attached that once they are clean, they would have a place to work to earn money and help them get on their feet to learn responsibilities and help them in the right direction.

Kelly Largent

Customer Service Representative

Isaac Smith

Position: Product Support Specialist
Categories: All Team Members, Customer Support Team

Isaac started at Eii in July 2013. He manages UPS-MI products including annual preventive maintenance, updates of software and hardware, and new feature requests. Isaac has a BS in Software Engineering and an Associate’s Degree in Aerospace Electronics from the Community College of the Air Force. He has 7.5 years in the USAF as an aircraft mechanic, Intel QA, call center, and IT. His expertise covers UPS-MI Desk, KACE, DHL SW, SPA, and Parcels machine. Raised in Indianapolis, IN, Isaac currently lives in West Lafayette, IN with his wife, Jeanine; son Braiden; and his daughter, Breana.

 

Who is your favorite Super Hero?

My wife

Favorite technology or software?

Google – it knows all

What is one thing you can’t resist?

Electricity

Do you have any skills or talents that most people don’t know about?

Mad cooking and bartending skills

What would you do/buy if you won $10 million in the lottery?

Kids get 50K each in a retirement Mutual fund. Buy a nice piece of land in MT, set up travel fund, and donate 1 million to homeless rehabilitation

Isaac Smith

Product Support Specialist

James Vest

Position: Customer Support Technician
Categories: All Team Members, Customer Support Team

James began at Eii in 2018. He provides phone and remote computer support for customers with issues and questions related to Eii products. He majored in Graphic Design at Baker Business College. His job experience includes 10 years of technical service doing testing, maintenance, and troubleshooting for field equipment; 5 years of Automation Machine Operation and Quality; and 2 years as a Customer Field Support Technician. James’ expertise includes technical service and support, Quality and Testing, Troubleshooting Field Equipment, Google Technical Support Fundamentals, Google Networking from Coursera. Originally from Homer, MI, James now lives in Morocco, IN with his wife, Angela; son, Jaron; and daughter, Hannah.

 

Favorite technology or software?

Adobe Photoshop, Bluetooth technologies, and Google Online applications

What is your favorite meal or food?

Pizza

What do you do in your spare time?

Spend time with my family, play mobile games, watch baseball, and write

What is your favorite quote?

“A creative man is motivated by the desire to achieve, not by the desire to beat others”- Ayn Rand

What is your favorite board/card game?

Uno

James Vest

Customer Support Technician

Hayley Spidel

Position: Customer Service Sales Representative
Categories: All Team Members, Customer Support Team

Hayley began working at Eii in 2020. She provides customer support alongside working as a sales representative. Hayley is currently obtaining her bachelor’s degree in HR Management. Currently, Hayley resides in Darlington Indiana, where she grew up, with her children, Kinzie, Marshall, and Kyler.

What is your favorite Book and Author?

My favorite book is The Giving Tree, and my favorite author is Dan Brown.

What is your favorite Movie or TV Show?

Favorite Tv Show: The Golden Girls

Favorite Movies: American Sniper

What is your favorite meal or food?

Fried porkchops mashed potatoes gravy and corn with a glass of sweet tea.

What is your favorite quote?

“There are three things, to my account, that I need each day. One of them is something to look up to, another is something to look forward to, and another is someone to chase.”

– Matthew McConaughey

What would you do/buy if you won $10 million in the lottery?

I would build my dream house in the country.

Hayley Spidel

Customer Service Sales Representative

Lora Patton

Position: Manager of Marketing & Design
Categories: All Team Members, Management Team

Lora joined Eii in 2013. After several years of fulfilling the role of Graphics Coordinator she is now Engineering Innovation’s Marketing and Design Manager. Lora graduated from Indiana State University with a Bachelor of Science in Studio Art/Graphic Design and a minor in Art History. Prior to working for Eii, she gained over 10 years of experience in the newspaper/advertising industry. Lora is well versed in the Adobe Creative Suite, with expertise in Illustrator, Photoshop and InDesign. That experience helps her with her responsibilities, including creating graphics for advertising and trade shows, planning and implementing marketing strategies, and maintaining the Eii brand.  Raised in DeMotte, IN she now resides in Lafayette, IN with her husband, Brandon, and two daughters.

What is your favorite movie or tv show?

Outlander

Favorite technology or software?

Adobe Illustrator

What do you do in your spare time?

Sewing, reading, playing board games with my kids, planning Disney World/Florida trips

What do you want to make sure you do before you die?

Go on a Disney cruise to the British Isles

What would you do/buy if you won $10 million in the lottery?

Have my own art studio, and donate money to public school art programs.

Lora Patton

Manager of Marketing & Design

Michael Dalton

Position: Customer Support Representative
Categories: All Team Members, Customer Support Team

Michael Dalton started with Eii in 2020 as a Customer Support Representative on our Support team. He currently manages installation and scheduling for Chameleon install projects alongside performing customer support assistance. In the past, Michael has been involved in supervising within the mechanical industry. Michael was raised in Dayton Indiana, and he now lives in Crawfordsville.

If you could live anywhere, where would it be?

On a boat house in the Gulf somewhere.

What is your favorite vacation destination?

The Gulf Shores.

What is your favorite movie or tv show?

Old classics such as Caddyshack and Monty Python movies.

Who is your favorite Superhero?

Thor

What is your favorite meal or food?

Smoked brisket

What do you do in your spare time?

Camping, hanging out with family, gambling, and cooking.

What is your favorite board/card game?

Poker

What would you do/buy if you won $10 million in the lottery?

Make a lot of people’s lives a little easier.

Michael Dalton

Customer Support Representative

Dan Scott

Position: Manager of Customer Support
Categories: All Team Members, Customer Support Team, Management Team

Dan has been with Eii since 2010, working previously as a Project Manager and a Product Manager. Currently, Dan serves as the Manager of the Customer Support team, offering his services as an USPS Expert, Product Manager for EZF, Agilis, Champ, and USPS Outgoing. Before his time at Eii, Dan worked for Pitney Bowes for 3 years and MailCode for 10. With a Bachelor of Science in Computer Science and Math from Purdue University, Dan combines his expertise in Business Analysis, Project Management, USPS, Agile, and Jira. After being raised in Frankfort Indiana, Dan now lives in Lafayette.

Dan Scott

Manager of Customer Support

Jordan Slipher

Position: Field Service Technician
Categories: All Team Members, Customer Support Team

Jordan joined Eii in 2008. He has had several roles at Eii, including Quality Assurance, Customer Support Technician, Customer Support Specialist, and now Field Service Technician.  Jordan graduated from Purdue University with a Bachelor’s degree.  Jordan is responsible for installing and upgrading machines, and training new customers.  Raised in Rossville, IN he now resides in West Lafayette, IN with his fiancé, Ashley.

What is your favorite movie or tv show?

The Office/Always Sunny in Philadelphia/Idiocracy/Yellowstone

Favorite book or author?

Bill Bryson – “Into the Wild”

What do you do in your spare time?

Disc Golf and Grilling

Favorite meal or food?

Smoked meats and sushi

When you were ten, what did you want to do when you grew up?

Fighter pilot or race car driver

Jordan Slipher

Field Service Technician