News and Updates

Automation is meant to simplify. But if you’re working with older equipment, systems that don’t connect, or teams that haven’t had the right training, it can start to feel more complicated than it should.

The good news? These challenges are common, and they’re solvable. Here are a few we see often—and how we at Eii partner with teams to keep things running smoothly.

1. Equipment That’s Old But Still Working (Until It’s Not)

A lot of operations are running legacy sorters that technically still get the job done. But then a part fails, and you can’t get a replacement. Now the whole stream is down while you’re digging through outdated tech docs or making calls to suppliers who haven’t heard of the model since before this writer was born.

What do we do? We now support many of these older systems. Our new eCommerce shop makes it easy to find and order parts for legacy mail sorters like PTI and Criterion IV, with additional parts being added regularly.

2. Support That’s Silent After 5 PM

We recite Murphy’s Law: anything that can go wrong will go wrong. And your operation isn’t exempt—your system will break the second everyone goes home. And when you try calling support? No one answers, or you’re stuck in an endless loop of ‘Press 2 for..’.

Our support team is available by phone Monday through Friday during the day and after-hours for emergencies, even on Saturdays. You’ll talk to a real person who understands your system instead of someone reading off a script. Our partnership goes beyond the initial installation.

3. New Operators Without the Right Training

It’s not unusual for teams to have turnover or new staff stepping in. Without proper training, even small errors can add up to downtime and frustration.

We offer training that’s useful. Onsite, remote, a growing video library, how-to articles… it’s all there. Whether you’re onboarding new staff or refreshing your team, we give your people the tools and knowledge to run and maintain the equipment without guesswork.

4. Systems That Don’t Connect With Each Other

You’ve got one system for labels, another for tracking, and someone manually trying to bridge the gap in Excel. That kind of setup slows everything down and opens the door to mistakes and frustration.

Eii systems are built to play well with others. Our tools are designed to work with your existing Warehouse Management System and Business Logic, meaning you aren’t looking at a full operational overhaul when you partner with us.

5. You Bought a System That Doesn’t Fit Your Operation

Sometimes a system looks good on paper but doesn’t line up with the realities of your space, volume, or staffing. Or it’s just overkill.

We don’t believe in one-size-fits-all, and a close relationship with our warehouse experts means we’re helping you look for solutions, not products. We look at your operation—from space to staffing—and build something that works with it instead of against it. Whether you need a compact work desk or full modular sortation setup, we’ll get you the right fit.

Let’s Build Something That Works for You

These kinds of problems aren’t unusual, but they don’t have to be permanent. With the right support, most can be avoided or solved before they slow you down.

Let us listen to how your operation runs. What’s working, what isn’t, where you’re trying to go. Then we build around that, with systems, supports, and services that fit your goals.

Investing in the right equipment and maintenance pays off. According to IQNext, poor maintenance can shrink a facility’s productivity by up to 20%, with unplanned outages costing industrial manufacturers around $50 billion in lost productivity each year.

Let’s avoid these costs together. If you’re ready to explore more dependable automation, we’d love to talk.